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Winning at Patient and Customer Experience in the world of Healthcare Unchained: Customer xDNA

by Dr. Rob Nelson – Hospitals, Health Systems, and healthcare organizations of all types have been ...

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Traits of a Highly Engaged CxDNA Framework for Insurance

by Charles Sybert –  Most people think of the digital interface as the primary Customer Experience ...

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Financial Literacy and Financial Wellness Products

by Joe Mendel –  “All the Perplexities, Confusions and Distresses in America arise not from defects ...

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Goldilocks and the Three BaREs: an Evolutionary Ecosystem for Transformation in Financial Services

by Joe Mendel –  As I am writing this, the latest Mars explorer, Perseverance is getting ...

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Identity Resolution and Your Unified Insurance Customer Profile

by Darwin Castro –  You hear phrases like “Single view of the customer,” “360-degree customer view,” ...

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Conversational A.I. for Customer xDNA and Intelligent Innovation at Scale

by Dr. Rob Nelson – The emergence of the Sentient Enterprise  Artificial Intelligence at Scale Driving ...

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Hyper Localization – Finding your customer

by Charles Sybert –  When you walk down a city street, you get bombarded with billboards, ...

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The New Imperative: Incredible Customer Experience – Using Customer xDNA to get there faster

by Dr. Rob Nelson –  By now, most organizations have received “the memo”:  customer experience is ...

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Micro-personalization, Hyper-business and the Red Queen for Financial Services

by Joe Mendel – “Alice looked round her in great surprise. ’Why, I do believe we’ve ...

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