Bringing a creative view to your business initiative

We continuously innovate from concept to result and help you affect business change.

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Customer xDNA

Customer xDNA is both a framework and a platform that will help you organize your thinking on customer experience management.

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Accelerate your Transformation

RCG is focused on achieving measurable business outcomes in three areas: Customer Engagement, Workforce Enablement, and Operations Optimization. From Strategy to Execution to Results, we enable and accelerate our customers’ digital journeys with the application of emerging technologies such as AI, machine learning and advanced analytics as well as modern approaches and architectures.

Customer Engagement

It’s all about knowing the customer from a 360° perspective. Anticipating their needs and actions to promote retention and profitability.

Workforce Enablement

Digital approaches can better connect our employees and partners making us all more productive and effective.

Operations Optimization

Creating new digital processes, shortening time-to-market, and reducing overall costs are all part of the digital ambition.

How We Achieve Digital Transformation

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For more than 4 decades, we have affected business change, enabling digital transformation, and delivering measured value and impact. We have enabled clients in the Global 1000 marketplace to realize their digital ambitions — providing digital solutions across mobile, web, cloud, and legacy platforms, with a focus on integrating front end processes with actionable data and analytics.

Digital Strategy

At the start of a digital transformation, the implementation strategy and roadmap focuses the team and keeps them on course. This allows for the implementation of essential elements to drive value today and the ability to integrate more advanced elements such as AI and Machine Learning at the appropriate time.
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Digital Engineering

Innovation at digital speed requires agility and focus as well as modern architectures and technologies to be successful. We need modern data and mobile architectures to support the way in which we access and transact data. Speed is important, not only as you put your infrastructure in place; it is also critical to enable fast changes enabling you to constantly improve and adapt.

Digital Sustainment

Preserve and enhance existing technology investments by automating and streamlining processes, and adding functionality not available through off-the-shelf application packages. RCG provides Digital Sustainment capabilities to develop, maintain, support, integrate, deploy, and monitor application systems using a cost effective, dual-shore approach.
CLIENT SUCCESS STORY

Knowing Your Customer Better Tomorrow Than You Do Today

The first step in improving your customer engagement is to know everything about your customer. A single view of the customer and all of their interactions and relationships is creating a 360° view of your relationship.

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CLIENT SUCCESS STORY

Reclaiming $100 Million of Lost Revenue Annually

Introducing a more modern, digital, approach speeds up the laborious and inefficient processes for scheduling and completing home health care visits. The result has been a happier workforce, better care for patients, and a significantly improved bottom line.

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CLIENT SUCCESS STORY

Optimizing Insurance Claims Operations

Implementation of a new claims system off loads low value add tasks freeing up time for adjusters to focus on working with the customer.

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Our Clients

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