Supercharge Your Customer Engagement Initiatives with AI – Right Now
by Dr. Rob Nelson – Are you a Starbucks customer? If so, and if you use their rewards program...
The Action-Driven Process of Improving Customer Engagement Through Digital Transformation
by Dov Rosenberg – Albert Einstein once said that imagination is more important than knowledge. So,...
The FAST Digital Path to Value Creation
by Thomas Clarke – 1995, 2007, and 2009 were milestone years in the evolution of digital...
The Value in Strategic Program Health Checks
by Chris Colston – Several years ago I had a procedure where the dentist accidentally killed...
The Missing Ingredient to Success: Understanding the Culture of your Offshore Partner
by Matthew Wright – Offshoring is a Strategic Imperative… Offshoring is not new. In fact, in 2018,...
Value Creation – A Digital Journey
by Ashu Bhatia – Of course, the digital lifestyle has been around for some time. Why the focus on...
Revenue Management – have you ever sold a used item?
Have you ever sold anything? Old books, your bike car or even your house? Whether you did that...
How Healthy is your Mobile Strategy?
by Jim Dwyer – Mobile is the New Normal The mobile experience your patients and members demand is...
Data Warehouses and Data Lakes Serve Different Purposes
by Rick Skriletz – Data and its use have always been a challenge. It begins with the data entered...