Develop a Data-Driven User Experience (UX)
by Clare Villalva – Thinking back 25 years to 1996, the idea of ordering a household product,...
Just my Transformation, a Temptation Vibe
by Joe Mendel – Ok, so tell me that I’m not the only one this happens to. It is 3AM and I am wide...
An Olympic Strategy for Financial Services
by Joe Mendel – As we approach the end of July 2021 and the 2020 Summer Olympics are at the...
Is Customer Data Platform the new “Oil” of Data Management to Drive Customer Experience and Marketing Results?
by Dr. Rob Nelson – I recently wrote about “Winning at Patient and Customer Experience in the world...
Accelerating Digital Transformation in Healthcare & Life Sciences
by Dr. Rob Nelson – Accelerating Digital Transformation and Driving to a “Zero Back Office” in...
The Funification of Banking
by Joe Mendel – “Games are the new normal.” – Al Gore1 “Gamification is the design that places the...
Traits of a Highly Engaged CxDNA Framework for Insurance
by Charles Sybert – Most people think of the digital interface as the primary Customer Experience...
Financial Literacy and Financial Wellness Products
by Joe Mendel – “All the Perplexities, Confusions and Distresses in America arise not from defects...
Goldilocks and the Three BaREs: an Evolutionary Ecosystem for Transformation in Financial Services
by Joe Mendel – As I am writing this, the latest Mars explorer, Perseverance is getting ready to...