Traits of a Highly Engaged CxDNA Framework for Insurance
by Charles Sybert – Most people think of the digital interface as the primary Customer Experience...
Financial Literacy and Financial Wellness Products
by Joe Mendel – “All the Perplexities, Confusions and Distresses in America arise not from defects...
Goldilocks and the Three BaREs: an Evolutionary Ecosystem for Transformation in Financial Services
by Joe Mendel – As I am writing this, the latest Mars explorer, Perseverance is getting ready to...
Conversational A.I. for Customer xDNA and Intelligent Innovation at Scale
by Dr. Rob Nelson – The emergence of the Sentient Enterprise Artificial Intelligence at Scale...
Hyper Localization – Finding your customer
by Charles Sybert – When you walk down a city street, you get bombarded with billboards, storefront...
Micro-personalization, Hyper-business and the Red Queen for Financial Services
by Joe Mendel – “Alice looked round her in great surprise. ’Why, I do believe we’ve been under this...
Healthcare Unchained in 2021 and beyond: Key Trends and Enablers in the New Frontier
by Dr. Rob Nelson – Healthcare feels like it’s been on the verge of transformation for years, if...
Use Message Consistency to Drive Insurance Loyalty
by Charles Sybert – Today, insurance companies are rushing to meet the digital experience demands...
Power Your Insurance Organization with IoT
by Charles Sybert – Modern insurance companies must take advantage of the ever-evolving technology...