Intelligent Innovation

Putting your data to work solving real problems better and faster

Leveraging the Right Technology for Business Outcomes

Autonomous Cars, Robots, Man vs. Machine intelligence contests are what many think about when they hear Artificial Intelligence (AI) and Machine Learning.  While all cool, RCG Global Services focuses on leveraging technology that can impact our client base now.

Our expertise in Data Engineering, Analytics, Data Science and Application Development make integration of advanced technologies such as Machine Learning, AI, Robotic Process Automation (RPA) and Blockchain a natural next step in our solution set.  We can integrate  our analytics models, and we can also connect to dashboards, mobile apps, and other processes to turn data into actionable insights and automate those insightful actions.

RCG’s Intelligent Innovation Services

RCG enables data and AI-powered innovation and transformation through advanced analytics and artificial intelligence via smart, faster outcomes. We are a top-notch data science and business innovation team that provides customized solutions, high-quality results, and advanced technology and methods.

  • Design, build and deploy advanced custom analytics, AI, and machine learning solutions that achieve winning outcomes
  • Automate and innovate with AI by using data and technology as a strategic asset.
  • Innovate, transform and reimagine your business model today: Customer segment/engagement/loyalty to value proposition to value chain delivery architecture.

Data Science, Machine Learning & AI

Data has become one of the most powerful resources for companies to boost revenue and reduce costs. Machine learning systems help them turn their data into actionable insights to make smarter decisions, predict future outcomes, transform their business, and scale operations.

RCG provides:

  • Custom Data Science and AI solutions
  • BI implementation and data warehouse services
  • Big data solutions development and consulting
  • Data capture and data extraction services
  • Staff augmentation for AI and R&D Centers

Full Spectrum AI, Intelligent Automation, & RPA

Better value and outcomes are achieved with a more intelligent, faster approach to AI.   RCG helps you reimagine and create a thriving business Intelligent Innovation on your terms with brilliant AI solutions for a brighter future. We provide rapid innovation, agile analytics, proofs-of-concept, and pilots to bring the best ideas to reality and avoid pilot purgatory. Cutting-edge solutions leverage RCG’s deep data engineering and architecture expertise to analyze continuous data streams and constantly adapt models and networks to the latest data and business drivers.

Consider the benefits

Intelligent, Real-Time Analytics Solutions

Customers of all types have ever-increasing expectations for personalization and immediate response – now accustomed to the “1 click experience”.

Modern business operations of all kinds are becoming digital and intelligent. They can be highly agile and adaptive in a dynamic world – one that is enabled and fueled by data, AI, cloud computing, digital networks, and relationships. Accordingly, business leaders are looking for better results and competitiveness in today’s constantly changing market.

With an increasing number of connected devices, the adoption of 5G, conversational AI, and the explosion of big data and technology-enabled ways to effectively leverage data real-time to power AI-driven models, workflows, and rule engines, now more than ever, we can run data-driven organizations in real-time. Therefore, it is time to adopt the new NOW management thinking, state-of-the-art capabilities, and AI that will get your organization doing business at the “Speed of Now.”

Innovation Hub

Imagine and explore how to reinvent your business operations with business practice innovation, applied intelligence, data, technology, and process expertise. We work alongside our clients and partners to ignite transformational thinking, unlock new value, and fulfill human needs by using emerging technology.

With an emphasis on business model resilience, RCG Global Services’ Innovation Hub allows us to make our innovation team part of your innovation strategy and capability.

We blend industry expertise with technology innovation to harness the forces transforming your industry, help tame the influences affecting your business model, and help you gain a competitive edge.

Our innovation team of experts and out-of-the-box thinkers can help you with a fresh perspective and help provide an innovative environment and encourage creative thinking but backed by exceptional execution capability.

Customer Location Intelligence

Customers move through the world digitally – and they create a digital trail and real-time behavior that can be used to engage, predict, and delight. Hotels, Cruise Lines, Convenience Stores, Malls, Airports, Casinos, Manufacturers, Retail and Grocery, Healthcare Organizations, and so many more stand to gain tremendous opportunity by using Customer Location intelligence (CLI).  CLI is achieved via visualization and analysis of geospatial data to empower understanding, insight, decision-making, and prediction. Adding layers of data—such as demographics, traffic, and weather—to a smart map, organizations gain location intelligence as they understand why things happen where they do.

As part of a digital transformation, many organizations rely on geographic information systems (GIS) technology to create location intelligence.


Operations Optimization Research

Organizations and the world in which they operate continue to become more complex. Vast numbers of choices and relentless time and margin pressures make the decisions you face more daunting and more complex. All the while, new enterprise applications and software are generating massive amounts of data – and it can seem like an overwhelming task to turn that data into insight and answers.

The world’s most successful executives are making bolder decisions. What is now possible in the work of Operations Research continues to explode. The science just gets better and better. This means that leaders can take a “seat-of-the-pants-less” approach to decision-making for bolder, more effective decisions and running everyday operations – with less risk and better outcomes.

But all that data and the availability of more and cheaper computing power are creating an essential opportunity for decision-makers, one that OR is ideally designed to help you take advantage of. Our team of advanced of degreed professionals thrive on challenges that involve large numbers of variables, complex systems, and significant risks.

Customer Experience as a Platform to Drive Transformation (CxDNA)

Customer experience is more important now than ever to the customer and even employees. While it may be the top of mind for marketing, it is a top priority topic for every executive. Customer xDNA is both a framework and a strategic platform and a solution that will help you organize your thinking about how to think about customer experience management. But, even more importantly, it serves as a vital component of a platform to drive digital transformation through AI strategy and opportunities, real-time intelligent analytics and strategic decision-making, and hyper-personalization to enable the Sentient Enterprise: the new imperative in business decision-making and operations management.

RCG’s approach to CxDNA as a platform to optimize Customer Experience that intelligent, predictive, responsive, and actionable at the moment is comprised of :

  1. Customer understanding/segmentation
  2. A robust CxDNA Framework that is implemented and actioned with intelligence and real-time insight with the Sentient Enterprise as a Platform
  3. Data and Insight Agility, Data Refinery and pipeline and Trusted Data Foundation (TDF) that enables the organization
  4. Intelligent automation,  conversational AI, and more


AI Roadmaps, Strategy and Blueprint & Portfolio Management

There are two sides to Innovation: the creative side and the execution side. Organizations that execute well are driven by a shared vision, priorities, and a sense of urgency. We like to think about strategy activation as key in driving a high-performance business model. Organizations need a “yellow brick road” to help guide them on that path to success – and the journey to be a sentient and invincible organization.

We formulate an Enterprise Data and AI strategy that comprises matching the business vision with the data architecture necessary and a use-case roadmap to achieve those goals and overcome challenges.

Mentoring, Coaching, and Strategic Work Sessions

Every organization needs time, space, and creative partnership to discuss, brainstorm, express solutions to see how they are received, design experiments, and beyond. So, don’t risk your future with business as usual: build resilience and strategic agility.

RCG helps clients in a fun and very low-risk, low stakes way with Mentoring, Coaching and Fractional Expert Roles to help accelerate Innovation, growth, and strategy execution.

RCG believes in creating white space, a safe, creative space to help people work as creatively and innovatively as they can. This approach includes using a relaxed, informal approach to problem-solving with lateral thinking. It encourages people to come up with thoughts and ideas that can, at first, seem a bit crazy. Some of these ideas can be crafted into original, creative solutions to a problem, while others can spark even more ideas. This dialogue and interaction help get people unstuck by “jolting” them out of their usual ways of thinking. We have many ways to help:

  • Mentoring and Coaching
  • Fractional Leadership and Expertise
  • Innovation Sessions and Design Sprints
  • Facilitated Strategic Work Sessions
  • Innovation Hub

Specialty Practice Areas

Customer Analytics

  • Acquire
    • Lead Scoring, Lookalike Modeling, Response Modeling, Understand Customer Segmentation, Customer 360, Survey Analytics, Personalization
  • Grow
    • Pricing, Promotions, Personalization, Customer Lifetime Value, Upsell / Cross-Sell
  • Retain
    • Churn Modeling, Loyalty, Contact Center Analytics

Marketing & Sales/Marketing Science

Consumer Insights – Pricing & Promotions, Survey Analytics, Path-to-Purchase, Brand Analytics, Churn and Switching, Choice Modeling, Omni-Channel Marketing, Market Mix, Campaign Optimization, Attribution Modeling, Real-Time Bidding, Product & Market Analytics, Personalization, Sales Funnel Analytics, Segmentation, Portfolio Optimization

Supply Chain

  • Inventory management and optimization
  • Merchandizing analytics and prediction
  • Demand forecasting
  • Real-time streaming analytics

Operations, Risk and Performance Transformation

  • Operations Analytics and Automation – IoT & Sensor Analytics, Predictive Maintenance, Resource Optimization, Demand Forecasting, Geospatial Analysis, Fleet & Logistics
  • People Analytics and Automation – Labor optimization, Workforce Planning, Salesforce Mapping, Learning Effectiveness

Risk Analytics and Automation

Delinquency Modeling, Credit Worthiness, Transaction/Billing Fraud, Predictive Underwriting, Loss Forecast Models, etc.

The list of how we can help achieve winning outcomes is long and can be applied to various industries. We welcome a good challenge and would love to discuss your specific challenge. Domains of problems we can help address include:

  • Market Segmentation
  • Ad Effectiveness
  • Marketing Mix Analysis
  • Loyalty and Churn and Customer Lifetime Value
  • Fraud Detection
  • Anti-Money Laundering
  • Customer Service Recommendation Engines
  • Next best offer recommendations
  • Personalized Marketing
  • Propensity Modeling
  • Warehouse Optimization
  • Sentiment Analysis
  • Risk Assessment
  • Financial Analysis
  • Portfolio Management
  • Patient Management, Modeling and Forecasting/Adherence
  • Preventive Maintenance and Fault Detection
  • Trend Analysis
  • Sales effectiveness
  • Staffing Optimization
  • Fleet planning
  • Compliance

Cognitive and emerging technologies

Stay ahead of the game and your competition—leverage new technologies to solve business problems.

What is possible through a variety of new technologies and their increasing adoption of an application, the world of what is possible is ever-changing. RCG’s Innovation Hub focuses on ensuring that our clients can stay ahead of the game and leverage technology to produce results now. We can help you stay abreast of the latest trends in the market, your industry, and amongst your competitors and find ways to keep your timing on point for technology-driven shifts.

Our deep expertise in Data Engineering, Analytics, Data Science, and Application Development integrates advanced technologies such as Machine Learning, AI, Robotic Process Automation (RPA), and Blockchain, a natural next step in our solution set.  We can integrate our analytics models, and we can also connect to dashboards, mobile apps, and other processes to turn data into actionable insights and automate those insightful actions.

To be effective, each of these technologies needs to be in an environment that supports large volumes of clean data and a constant flow of new data streaming to modify actions being taken or recommended.

Our Intelligent Innovation Solutions provide a more visionary approach to AI, Advanced Analytics, and Cognitive Solutions to offer faster, better outcomes. Emerging technologies include:


Again, the ability to store, retrieve, update, and exchange large volumes of data efficiently is essential. Critical applications leveraging this technology are and will be:


Another emerging technology that is intended to speed Innovation in the business environment is Microservices.  Many applications serving business today are large complex programs that present significant challenges when making even the most straightforward changes. In a microservices architecture, large complex programs are broken down into smaller and simpler services. Changes in this architecture can be made swiftly. There can be many challenges deploying and maintaining microservices in a distributed environment. RCG Global Services’ experience in Application Development and Sustainment can help solve these challenges.