Insurance

Insurance in a Digital World

The gig economy is reshaping customers’ expectations of how, where, and whey they prefer to interact.  They no longer differentiate how they interact with ride-sharing providers, retailers, social media, and hotels from how they expect to interact with their insurer. New digital, market entrants are seizing on the opportunity to provide superior customer experience without the monolithic systems of traditional providers.

Outcomes

Insurance companies have 2 choices … shrink or change.  Changing means the implementation of intelligent, flexible processes and systems to reduce human touch points end-to-end.

Process

Achieving a competitive digital transformation for insurance requires more than standardized data; it requires analytic tools to better understand customer context and relationships. 

RCG provides visual, data-centric solutions for:

Customer 360: Know your customer and meet their expectations for modern, omnichannel customer experience

Fraud Detection:  Use real-time event monitoring and decisioning along with real-time analytics and visualizations to detect and react to potential fraud events as they occur.