Identity Resolution and Your Unified Insurance Customer Profile
by Darwin Castro – You hear phrases like “Single view of the customer,” “360-degree customer view,”...
3 Principles to Deliver Oustanding Digitial Experiences
by Rick Skriletz – Digital is reshaping markets, industries, and customer behaviors. Meet this...
Looking Ahead – 2022 Insurance Trends
by Charles Sybert – During the holiday season, I find it important to take a step back from the...
Artificial Intelligence (AI) and the Bank of the Future
by Rick Skriletz – Businesses are inundated with data but have less success turning it into...
Develop a Data-Driven User Experience (UX)
by Clare Villalva – Thinking back 25 years to 1996, the idea of ordering a household product,...
Is Customer Data Platform the new “Oil” of Data Management to Drive Customer Experience and Marketing Results?
by Dr. Rob Nelson – I recently wrote about “Winning at Patient and Customer Experience in the world...
Conversational A.I. for Customer xDNA and Intelligent Innovation at Scale
by Dr. Rob Nelson – The emergence of the Sentient Enterprise Artificial Intelligence at Scale...
Chronic Care Disease Management and Reducing Hospital Re-admissions: Using streaming data and AI to help get the job done
By Dr. Rob Nelson - There are many sources for data appropriate to streaming processing and...
The Magic of the Metrics Cascade
by Robert Wolverton – In a previously shared eBook, Strategic Context – A Life Hack for Your...