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Posts by Dr. Rob Nelson

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Consumer

Optimize Your C-store Operations with Customer Location Intelligence

A cornerstone of American retail, about 3% of the total purchases a consumer makes each year comes...

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Digital Strategy

Winning at Patient and Customer Experience with Customer xDNA

by Dr. Rob Nelson – Hospitals, Health Systems, and healthcare organizations of all types have been...

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Digital Strategy

How to Use Customer xDNA to Provide An Incredible Customer Experience

by Dr. Rob Nelson –  By now, most organizations have received “the memo”:  customer experience is...

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Digital Strategy

Improve the Patient Experience with Customer Data Platforms

by Dr. Rob Nelson – If you are in the Healthcare and Life Sciences industries and having been...

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Healthcare

4 Strategies to Transform the Customer Experience in Healthcare

by Dr. Rob Nelson - Whether you are a clinician who has taken the Hippocratic Oath or a...

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Digital Strategy

4 Keys for Executives Driving Digital Transformation in Healthcare

by Dr. Rob Nelson – From restaurants and finance to education and manufacturing, digital...

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Digital Strategy

Customer Experience 4.0: How Customer Engagement Transforms Your Business in the Digital World

by Dr. Rob Nelson – No matter your industry, the rise of digital shopping and e-commerce has given...

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Digital Strategy

What is the Future of Customer Data Platforms?

by Dr. Rob Nelson – According to Industry experts , “true CDPs, must be able to ingest any type of...

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Data & AI

Is Customer Data Platform the new “Oil” of Data Management to Drive Customer Experience and Marketing Results?

by Dr. Rob Nelson – I recently wrote about “Winning at Patient and Customer Experience in the world...

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