Customer engagement is a digital, virtual or in-person experience that leads to an emotional connection between a customer and your brand. So how can you create highly engaged customers that buy more, promote more, and have a deeper connection with your company?
In this self-assessment, we provide 14 key questions to consider in assessing the quality and effectiveness of a customer engagement initiative. Learn:
• Internal, external, and systemic factors for optimizing customer engagement
• How customer engagement affects the bottom line
• How to benchmark your company against direct and indirect competitorsGet started: Complete the form on this page to download the self-assessment.