Data & AI
Identity Resolution and Your Unified Insurance Customer Profile
by Darwin Castro – You hear phrases like “Single view of the customer,” “360-degree customer view,”...
Quality Engineering
Insurance Quality Assurance Trends 2020
“Build what again.” This is most likely the reaction you would get years ago when the concept of...
Customer Experience
Transforming Your Organization from Product-centric to Customer-centric
by Darwin Castro – “What time is the 3 O’ Clock parade?” Why would anyone ask such a question? At...
Insurance
Role of Insurance Technology (InsurTech) in the transformation of the Insurance Industry
Insurance companies are typically not viewed as technological pioneers. The relationship between an...