Skip to content

Rates, Filings and Forms – System Updates

A P&C Insurance BPO Case Study

For an Insurance Carrier writing multiple commercial lines across multiple states, keeping ISO/NCCI and AAIS Rates, Filings and Forms up-to-date is not only costly, but it is also a regulatory requirement. 


Traditionally, with the high complexity in the process, each could take around 6 weeks and cost $60,000, more if hard coding on legacy systems is required.  

The Challenge

The desired outcome is twofold

  1. Clients “base software package” is up to date with all rates, filings, and forms for all States all lines and Bureaus. Client releases a new version of its software with any new changes every 2 weeks
  2. Carrier clients are provided with updates that they can easily adopt/ not adopt and make changes via Configuration and not hard coding. 

Strategy and Goals

A Property and Casualty Software Core Suite provider, worked with RCG Global Services to find a way to create greater operational efficiencies reducing time and cost for implementing these changes across their customer base.

The Final Results

90% Cost Savings and Reduction in time from 6 weeks to 1 week.

The Conclusion

Due to working with RCG, Client and their clients can meet bureau and state requirement in a much speedier manner, and avoid costly fines.
In addition, the use of RCG’s Philippines ODC provides a cost-effective solution to manage the often back and forth that takes place during proposed systems updates. This aids RCGs primary client and also our client’s Carrier clients


RCG Service Offering
Digital Sustainment

Latest Insights

A young data analyst reviewing financial data and taking notes.

4 Ways to Use AI in Data Analytics

Learn what you need to know about AI and data analytics and examples of how to use them to strengthen your customer experience.

Read More
Three data engineers huddled around a computer reviewing important items on a tablet.

Why Data Engineering and AI Are Critical to the Success of Your Organization

The key elements of data engineering and how your team can use it with AI to take your operations to the next level.

Read More
Analyst creating a report on their laptop with digital concepts of gantt charts, graphs, and KPIs hovering above the keyboard.

What Digital Engineering Is and Why It's Important to Your Business

What ins-and-outs of digital engineering and how teams can use it to create, deliver, and continuously refine digital products for their customers.

Read More

Ready to learn more?

Set up a one-on-one discussion with an RCG Global Services expert to see what your brand can do to maintain its competitive advantage in today's connected world.

Request a Meeting