From Overwhelmed to Optimized | Transforming Chaos into Strategic Success

Written by Ryan Rodriguez | December 23, 2024

A leading risk management organization was encountering challenges in their mission-critical Origami Risk platform implementation. With a tight deadline just months away, the project needed better alignment and organization. Data silos were creating inefficiencies, and the lack of a structured methodology was contributing to repeated testing setbacks.

They needed to turn things around fast. They called upon RCG, and we deployed a team of business analysts and quality engineering experts who brought more than just technical skills—we brought strategy, innovation, and a relentless focus on quality.

Our team quickly discovered two main deficiencies with the implementation:

Customization requirements for the platform-specific to the company’s unique business processes were not properly documented

Quality assurance processes and testing protocols were not established for the deployment

Precision with a Human Touch

Drawing on our extensive experience and proven expertise in addressing similar challenges for other clients, we resolved the issues at hand and delivered impactful results.

Embedded Expertise

Our business analysts partnered with Claims, Underwriting, and Finance teams to capture their specific requirements. We turned these needs into user stories and created a clear roadmap of what needed to be delivered in each sprint.

Targeted Testing for Real Scenarios

Through 100+ tailored test cases covering functional, regression, and data-driven testing, our QE team identified and logged 98 defects across development sprints. This comprehensive testing approach ensured issues were caught and resolved early.

Full Visibility + Control

Using real-time, dynamic dashboards and metrics, we delivered insights to our client and gave them complete transparency over the project’s progress—they were kept informed and in control of every step.

Accelerated Workflow

By streamlining workflows and taking a structured approach to the whole process, the pace of work went from a crawl to a sprint—what was once a bottleneck became a well-oiled machine.

An Unexpected Discovery and Outcome

As we dug into our testing work, we uncovered significant requirements gaps that needed to be addressed to align the solution with our client’s needs. What started as a straightforward project evolved into a broader opportunity: we executed a comprehensive QE and testing strategy, closing key gaps and significantly improving the quality and alignment of the implementation.

Through this engagement, the client valued not just our testing expertise, but our deep understanding of the insurance industry and our commitment to protecting their interests. We weren't just solution providers—we became trusted advisors who weren't afraid to raise red flags when we saw them.

Need a Partner Who Sees Beyond the Surface?

At RCG, we do more than test systems and provide solutions — we help you understand what your business truly needs. With our industry expertise and commitment to your success, we'll help you make technology decisions that truly serve your organization.

Ready to see how we can partner with you to solve your technology challenges? Let’s talk.

View full post