customer engagement

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Using Customer Data to drive personalization, patient-member experience and better outcomes in Healthcare

by Dr. Rob Nelson – If you are in the Healthcare and Life Sciences industries and ...

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Is Customer Data Platform the new “Oil” of Data Management to Drive Customer Experience and Marketing Results?

by Dr. Rob Nelson – I recently wrote about “Winning at Patient and Customer Experience in ...

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Pandemic-Induced Diamonds? Digital Workers don’t catch COVID

by Dr. Rob Nelson – Accelerating Digital Transformation and Driving to a“Zero Back Office” in Healthcare ...

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Winning at Patient and Customer Experience in the world of Healthcare Unchained: Customer xDNA

by Dr. Rob Nelson – Hospitals, Health Systems, and healthcare organizations of all types have been ...

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Technology can kill your business

by Dov Rosenberg –  You have been on a quest to measure and improve the productivity ...

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2020 Healthcare – Digital Tools to Win New Patients

by Jim Dwyer –  National Research Corporation recently reported that 80% of patients would switch providers ...

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Imagining Connected Healthcare: Customer Experience & Engagement in 2021

by Scott Chesney – A diabetic shares his diary entry detailing his interaction with his healthcare ...

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Supercharge Your Customer Engagement Initiatives with AI – Right Now

by Dr. Rob Nelson –  Are you a Starbucks customer? If so, and if you use ...

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The Action-Driven Process of Improving Customer Engagement Through Digital Transformation

by Dov Rosenberg – Albert Einstein once said that imagination is more important than knowledge. So, ...

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