RCG Global Services Quality and Outsourcing Leadership Recognized by International ICT Awards 2012
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Edison, NJ – April 9, 2012 – RCG Global Services’ leadership in both quality and outsourcing excellence was recognized this March by the prestigious International ICT Awards where RCG was a finalist in two categories, Quality Program of the Year and Outsourcing Excellence of the Year.
“The basis for our award in the Quality category was the achievements of our team in the areas of defect detection and containment,” said Wendy Castro, Quality Director of RCG Global Services. “There are very few companies who can walk the talk of defect containment excellence, and our achievements in this area of delivering defect-free software stuck a chord with the awards committee.”
In order to qualify for these awards, RCG had to show widespread deployment of a structured quality assurance program focused on managing process level issues as well as proven competencies in each line of business as manifested by performance metrics, client satisfaction surveys and client feedback.
“We are extremely pleased to continue our status as a finalist in multiple categories for the fifth year in a row. Out of the several hundred competitors in each category this year, placing in the top five allows us to measure ourselves against the best, as well as set goals for the upcoming year,” said Dr. McGonegal, Managing Director, RCG Information Technology Philippines.
“I am especially proud that our offshore facility continues to receive recognition for our Quality processes,” said Robert Simplot, CEO of RCG Global Services. “Our defect containment rigor and metrics allow RCG to trap defects early, in most cases removing 97% of the defects through system testing, meaning that our clients see a defect-free application in production, even though we handle hundreds of scope and requirement changes throughout the typical life cycle.”
About RCG Global Services
RCG Global Services has a rich 38-year history of providing professional services to the Global 1000 marketplace. Our industry expertise allows us to engage business executives in discussions about specific business initiatives. Our repeatable blueprint to affect business change typically involves the application of technology. Our technology design and implementation follows a rigorous predictable approach that ensures a customized solution tailored to the client. We are committed to helping our clients define and realize ideas and are CMM certified enterprise-wide. Each Business Consulting offering follows a consistent, proven approach to developing strategy and conducting analysis that leads to a custom-fit implementation roadmap. Technology solutions are based upon repeatable processes and practices applied to Development & Integration, Business Intelligence & Data Delivery, QA & Software Testing, Application Management and Project Management. RCG serves 360 clients and 7 of the Fortune 10 across a range of markets, with special focus on the insurance, retail, healthcare, entertainment & hospitality, and energy & utilities industries. RCG is based in Edison, New Jersey, with 12 offices nationwide, an Offshore Delivery Center in the Philippines that is assessed at SW-CMMI® Level 5, and a global recruiting engine.