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Knowledge Library

Our actionable thought leadership is focused on achieving measurable business outcomes related to customer engagement, workforce enablement, and operations optimization.

Ebook

5 Steps To Take Your Financial Services Business To The Next Level

If you’re a leader in the financial services business, you already know the value—and need–to move past outdated, slow, and inefficient processes and technology in order to deliver a better customer experience and streamline your operations.
Ebook

Be Ready for Tomorrow’s Tech Challenges with the Right Digital Services Partner

With the rapid rate of change in today’s business world, staying on top of current best practices and evolving consumer expectations seems overwhelming. The right digital services partner can make a tremendous difference, helping you identify and overcome challenges and seize new opportunities for growth.
Ebook

7 Steps to Data-Driven Success: Transform Data Management and Accelerate Digital Business Operations

Data – the element that fuels digital business – is often taken for granted. Bad data, like bad fuel, can clog or block distribution and leave a business stranded. Make data good and fuel your digital business.
Ebook

Achieving Disruptive Growth in an AI-driven World

It’s time for a check-up. Is your organization capable of growth in an AI-driven world of disruption and innovation?
White Paper

Achieving Success Amid Disruptive Change

The customer base is much younger today and far more electronically adept than it used to be and there is the expectation of having access to everything, everywhere, at any time. It's the always on generation.
White Paper

Agile Analytics

Agile Analytics offer the potential of breaking the cycle of futility, and delivering meaningful business impact in very short periods of time.
Ebook

5 Steps to Trailblaze Your AI Journey

When used correctly, artificial intelligence can transform a business. But are you leveraging AI to your full advantage?
White Paper

A Manager's Guide to Successful Governance

Governance, implemented as a business-focused management mechanism, should be an extension of management that is necessary, important, and problem-solving.
Ebook

Beyond the Hype: 9 Secrets to Get Your AI Game On!

The race to adopt and implement AI in business processes has already begun. But the successful application of AI requires that your organizational culture fosters innovation and change. Are you ready to drive the ideas needed to win in the marketplace?
Ebook

Beyond the buzz, do you need a customer data platform?

Customer Data Platforms (CDPs) are the buzz these days. But, are CDPs the panacea for customer data to drive marketing effectiveness?
White Paper

Big Data: Hype or Help for Business

Big Data's potential for a positive business impact is not understood and opportunities to help the business are being missed.
Ebook

Business At The Speed Of Now

Driving business results with intelligent analytics and decision-making using real-time streaming data.
Ebook

Cloud Security: How to cover your blind spots

Cloud is different where perimeter-based security architecture is concerned. Since the infrastructure team comes from the traditional, datacenter security world, the new cloud services and tools look alien to them.
White Paper

Customer Centric Differentiation in Entertainment & Hospitality

According to World Travel & Tourism Council (WTTC) the Entertainment and Hospitality Industry is currently an $8 Trillion industry today and will grow to $12 Trillion by 2020. It is also a very accurate indicator of the global economy- the canary in the coal mine.
White Paper

Customer Centricity & the New Role of Data in Financial Services

When compared to other industries, companies within the Financial Services industry know very little about their clients. This is due in large part to the focus on products and services and that in the past, financial performance was more easily achieved.
Ebook

Customer xDNA: A Platform for Creating the Invincible Organization and Winning Outcomes

Customer xDNA is both a framework and a platform that will help you organize your thinking about how to think about customer experience management.
Ebook

Data, Data, Everywhere… But Who the #%$& Are You ?

How can you leverage AI to make your customers feel heard and valued? Find out how to interact and really understand your customers.
Ebook

De-mystifying Cloud Operations

72% of people have deployed private cloud operations. Do you have clear, measurable goals built around your operational framework?
Ebook

Enable Stellar Digital Experiences to Delight Customers and Employees

How will the experience of your customers and employees shape your organization’s digital future? How will you create an experience that stands out amongst the rest?
Ebook

Drive customer experience with purposeful digital enablement

Companies are always looking to enable faster, smarter, data-driven decisions to ultimately result in improved business outcomes and increased bottom line.
Ebook

Embracing Cloud Architecture: Moving to MACH Enterprise Architecture

So how do you complete a migration to the cloud that will support your expanding digital needs? It starts with understanding cloud architecture.
Ebook

Embracing Cloud Architecture: Switching to Serverless Cloud Architecture

In this second part of our series, we dive into serverless computing, how it can benefit specific industry segments, and RCG’s experience and expertise in implementing serverless cloud architecture for businesses at scale.
White Paper

Why Financial Services Must Develop Deeper Customer Insights and Connections

Emerging digital natives are leveraging technology to build their platforms from day one to facilitate a view of their whole customer relationship
White Paper

Four Fundamental Obstacles to Successful Analytics

Achieving available, ready-to-use, and real-time data and analytics requires overcoming the four obstacles. Find out more in the whitepaper.
White Paper

Healthcare and Mobility: What Executives Need to Know

25% of the largest 200 healthcare orgs lack a mobile application.
Ebook

How to Succeed at Digital Transformation

Most companies fail at digital transformation. But it doesn’t have to be that way. View our ebook on how to succeed with your digital transformation efforts.
Ebook

Hyper Business: Thriving in 2021

What can you do to accelerate your organization’s digital transformation progress to ensure that you’ll be on target in meeting the challenges of the future?
Ebook

Hyper Localization: Provide Stellar Customer Experience

Providing standout customer service is no longer just about having a positive in-store experience. Businesses today are focusing their efforts on offering products that are relevant to their individual customers.
Ebook

Hyper Personalization: Connect to Your Market of One

To become more efficient with market spending, hyper personalization techniques can tailor a uniquely individual message by leveraging data mining, machine learning, and Artificial Intelligence-based models.
Ebook

Identity Resolution & Hyper Personalization

Micro-personalization in this hyper business environment is the key to create a differentiated customer experience for all organizations
Ebook

Implement a Zero Back Office to Drive Profit

The key to unlocking the hidden profit is a zero back office with a strong foundation in the digital era of nimble Artificial Intelligence, automation, data, and analytics technologies
Infographic

7 Steps to Data-Driven Success: Transform Data Management and Accelerate Digital Business Operations

Data – the element that fuels digital business – is often taken for granted. Bad data, like bad fuel, can clog or block distribution and leave a business stranded. Make data good and fuel your digital business.
Infographic

Beyond the buzz, do you need a customer data platform?

Make the most of Customer Data, MARTECH, and avoid the shiny new object syndrome.
Infographic

Business At The Speed Of Now

Driving business results with intelligent analytics and decision-making using real-time streaming data.
Infographic

Embracing Cloud Architecture: Moving to MACH Enterprise Architecture

So how do you complete a migration to the cloud that will support your expanding digital needs? It starts with understanding cloud architecture.
Infographic

Implement a Zero Back Office to Drive Profit

The key to unlocking the hidden profit is a zero back office with a strong foundation in the digital era of nimble Artificial Intelligence, automation, data, and analytics technologies
Infographic

Strategic Context: A Life Hack for Your Business

Why is it so difficult to incorporate strategic direction downstream into business culture?
Infographic

Hyper Business: Thriving in 2021

What can you do to accelerate your organization’s digital transformation progress to ensure that you’ll be on target in meeting the challenges of the future?
Infographic

Thriving in a Digital Era: Envisioning Hyper Business

What can you do to accelerate your organization’s digital transformation progress to ensure that you’ll be on target in meeting the challenges of the future?
White Paper

Mastering Master Data

Master data is emerging as an essential business capability. It can provide accuracy and control over critical business information and objects.
Ebook

The Modern Quality Engineering eBook

Explore how to reduce cost to operate and release to market faster while staying Customer-centric, DevOps-oriented and Quality-focused through Just Enough Quality and Next Gen Automation strategies.
Ebook

The Road to Hyperautomation

Learn the principles of HyperAutomation and how it affects quality engineering.
Ebook

Modern Quality Engineering: The 8 AI and ML applications in QEt

Lets explore AI/ML technology in the Quality Engineering space that is currently available, not hypothetical, and certainly in use within organizations that embrace Modern Quality Engineering.
White Paper

Operations Optimization Helps to Drive Digital Transformation

The efficiency and effectiveness of your operations can be the difference between failing and scaling your business. But how do you know if your current operation is performing optimally?
Ebook

Optimizing Mobile Commerce to Improve your Bottom Line

Organizations must adapt to the new rules that consumers live by in order to continue to grow and stay relevant to their customers.
Ebook

3 Pathways to Increase Revenue in Healthcare Customer Engagement

The healthcare industry nearly universally accepts the need to improve customer engagement. But how do you evaluate the potential benefits and justify customer engagement investments?
Ebook

Procure to Pay Process

Why are you still processing and analyzing massive amounts of data manually when RPA could offload many procure-to-pay processes burdens?
White Paper

RCG|enable® Loan Portfolio Analytics

RCG|enable® Loan Portfolio Analytics has evolved from our work with several regional banks that do not have the luxury of large IT and Analytics departments
Ebook

When Agile isn't Responsive to Business Goals

Today, leaders often strive to be responsive to an everchanging marketplace, and their current tool of choice is often Agile.
Ebook

The Sentient Enterprise

This e-book explores valuable use cases to help you brainstorm possibilities in your own organization by creating the ability to achieve “business at the speed of now” and driving business results with intelligent analytics and decision-making using real-time streaming data.
Ebook

Strategic Context: A Life Hack for Your Business

Why is it so difficult to incorporate strategic direction downstream into business culture?
White Paper

Technology: The Key Driver to Success in Today's Retail Industry

The means by which retailers are able to provide that customer experience is rapidly changing. Technology has become the key driver in providing the retail experience.
White Paper

A Tech Superstar Shares Her Journey of Innovation

Big ideas are key to your company’s success. But how do you create culture of innovation?
White Paper

The Changing Healthcare Landscape

Rarely in history has an industry the size of healthcare undergone such dynamic change in so short a time span.
White Paper

The Changing Landscape of Energy & Utilities

With energy prices declining, energy and utilities are presented with uncertainty in their supply, distribution, and retail functional disciplines. Oil prices have declined 50% within the last few years.
White Paper

Are You Competing to Win with Superior Customer Engagement?

Customer engagement is a digital, virtual or in-person experience that leads to an emotional connection between a customer and your brand. Complete the assessment.
Ebook

Focused on Growth? Accelerate Your Workforce Digital Acceleration

Accelerating the digital transformation of your company is the fastest way to grow and operate efficiently with resilience.
Success Stories

Automotive Parts Retailer EDW Design & Implementation

The client operates in a fiercely competitive industry and environment. For over 75 years, they have been a leader in the automotive aftermarket industry in parts availability, price, and customer service. Its mission is to provide vehicle owners and enthusiasts with the products and knowledge that fulfill their needs at the right price.
Success Stories

BI Architectural Assessment

Founded in the late 1950s with a mission to improve the financial well-being of America’s professional military families, the company today serves clients from all walks of life at all stages of life. As a Registered Investment Adviser firm, the company develops and delivers comprehensive financial plans to assist American families in their efforts to reduce debt, build wealth and pursue their financial goals and dreams.
Success Stories

Business Intelligence - Foundation for Growth

A large wealth management company was launching an aggressive growth plan targeting doubling assets under management within two years.  A cornerstone of that growth effort was a robust data and analytics capability that the current infrastructure could not provide.
Success Stories

Business Intelligence - Foundation for Growth

Two point of sale solution providers merged.  Both firms operated in the same industries had loyal customers and had a reputation for rock solid.  Knowing the risk of internal politics, they reached out for help.
Success Stories

Customer Analytics Roadmap

The national retail pharmacy company with over 8,500 stores nationwide had recently implemented a new loyalty program and wanted to identify customer buying habits and use the data to drive increased sales. 
Success Stories

Customer Engagement - Smart Meters

This Texas-based company provides electricity and energy services to retail customers in the United States. The company provides service to approximately 1.8 million retail electricity customers primarily in Texas, including residential and small business customers. The company also serves commercial, industrial, governmental and institutional customers in US Northeast. 
Success Stories

Data & Analytics Strategy & Data Mart Delivery

Like so many enterprises, this media company’s success was driven by an internal entrepreneurial culture.  While this led to explosive growth, it also presented future challenges as well.  On the creative side, freedom unleashed the possibilities, however, this freedom also led to isolated support systems that locked up critical data.  
Success Stories

Design, Develop and Deploy Single Global Business Process - Simplification and Automation

The client, one of the largest auditing firms in the world, who’s 180 000 global employees and provides industry-focused audit and assurance, tax and consulting services for public and private clients. As such, their staff is required to maintain financial independence from their thousands of local and international clients.  
Success Stories

Doubling Size and Delighting Guests

When you are already a decade’s mature national entertainment venue, striving to double in size over 2 years is an exciting and nerve-racking goal.  Especially when you look at your processes and systems and understand they won’t get you where you need to go given the dramatic shift in consumer trends.  
Success Stories

Driving Improved Customer Experience While Reducing Operating Costs

This world-wide auto manufacturer had multiple B2B portals supporting their various dealer networks. Most organizations within the company had designed their user interfaces as part of unique applications, making it difficult to change the user interface and the navigation to adapt to changes in the business. This lack of flexibility resulted in the unnecessary proliferation of user interfaces and applications.
Success Stories

eCommerce Site Modernization

One of the largest web retailers of promotional items featuring corporate logos and marketing campaigns lives and dies based on page ranking and how easy it is for customers to do business with them.
Success Stories

Enabling a Customer 360 Degree View

When this global entertainment provider began the CRM strategy to know their Guests and provide personalized messages based on the Guest history and interests, Siebel was chosen as the CRM system to record and store the information at the reservation center.
Success Stories

Enabling Faster and Higher Volumes of Software Releases

A large global financial services firm in the payment processing industry was dealing with a myriad of interconnected internal and external systems, thousands of client organizations and tens of thousands of endpoints, change is constant.
Success Stories

Enhanced planning and visibility to create greater inventory efficiency

A large global hotel chain needed to simplify forecasting of bookings and to have better visibility in leveraging inventory.
Success Stories

Enterprise Application Management

One of the largest youth organizations with 2.7 million youth members and 1 million adult volunteers trains youth to be responsible citizens, develops character and builds self-reliance.  This is achieved through participation in a wide range of outdoor activities, educational programs. 
Success Stories

Equip the volunteer workforce to better serve the local community

For their traditional home delivered meals, Meals On Wheels in Tarrant County delivers an average of 2,500 hot lunch meals a day.  This vital service is accomplished through the tireless and dedicated efforts of their many volunteers who drive an average of 248 delivery routes each day, with 10 – 16 clients in each route.
Success Stories

Financial and Payroll Digitization – Data Migration

This post-acute healthcare provider needed to optimize operations within the finance organization to streamline and reduce cost of financial reporting and payroll processing for over 30,000 associates.
Success Stories

Financial Management Strategic Roadmap

The client, a Fortune 100 global manufacturing company, faced the problem of managing their finances in a dynamic, real-time global environment.
Success Stories

Greater Member Visibility of Property Availability, Point Status, and Booking options

The changing demographics and the proliferation of mobile and web comfort across existing demographic groups caused this resort club organization to re-think their online access strategy.
Success Stories

Healthcare Payer Strategic Roadmap

One of the Midwest’s largest and most established healthcare payers needed to position themselves to effectively manage a number of changes that were taking place in both their industry and their local market.
Success Stories

Helping Hospitals Improve Outcomes and Reduce Cost Concurrently

One of the largest suppliers in the healthcare market doesn’t view their job as just providing supplies to hospitals. They take it several steps further. They provide solutions to some of healthcare’s most pressing challenges, with the ultimate goal being improving outcomes while lowering cost.
Success Stories

Help Retailers Gain Insights and Increase Sales

RCG’s client provides a variety of services to the world’s leading retail brands.  They challenged us to develop a modern solution that listens to customers’ social media conversations.
Success Stories

Improving Individual Patient Experience

A large regional healthcare system had the vision to change the way they connected patient information.
Success Stories

Improving Physical Asset Management

Regional utility with multiple segments (poles, transformers, breakers, etc.) across their energy delivery infrastructure, segmented into thousands of discrete attributes and spread across 11 systems.
Success Stories

Increasing the level of In-Home Patient Care

A national provider of in-home skilled nursing needed to connect their entire workforce with a mobile and web-based application to enable more effective workforce management and maximizing visits per nurse as well improved patient outcomes.
Success Stories

Intelligent Solutions for a Risk Based World

This supplier to Healthcare Systems realized they could no longer grow unless they moved from an on-site installed platform to a cloud-based solution.
Success Stories

Knowing Your Customer Better Tomorrow Than You Do Today

A regional financial institution understood they were not effectively managing customer relationships, nor capitalizing on the potential value those relationships held.  Their obstacle was a tangle of legacy systems that had different views of their customers – one that saw accounts first and the people behind the second.
Success Stories

Merchant Services / Payment Processing Quality Center of Excellence

This industry-leading global payment processing provider had outsourced a significant portion of their software QA effort.  Viewing this function as a commodity, their work effort was spread across 12 different vendors.  As their growth accelerated and software became a critical differentiator, they began to notice that QA was becoming a bottleneck in the release process.  
Success Stories

Pharmacy Benefits Management Strategic Roadmap

The Pharmacy Benefit Management (PBM) client offers a complete suite of programs, including clinical services, mail, specialty, formulary management, rebate contracting, worksite centers, and claims processing.  In addition, they are a leading processor of Medicare Part-D prescriptions.  The client provides tailored pharmacy benefit management solutions to help clients with their cost containment strategies while providing members the access to the medications they need to ensure their health.
Success Stories

Predictable Claims Conversion and Program Management

A specialized insurance company that provides exceptionally personalized service was at risk of becoming obsolete due antiquated technology. Propelling them into the digital era required a new claims system and migrating the mainframe claim data.
Success Stories

QA Testing Supporting Artist Payment System

The Performing Rights Organization (PRO) was facing an obstacle to effectively supporting their members.  
Success Stories

Rates, Filings and Forms - System Updates

For an Insurance Carrier writing multiple commercial lines across multiple states, keeping ISO/NCCI and AAIS Rates, Filings and Forms up-to-date is not only costly, but it is also a regulatory requirement. 
Success Stories

Reclaiming $100 Million Of Lost Revenue A Year

A home healthcare client needed to better reach their remote labor pool. 
Success Stories

Strategic Roadmap for Customer Analytics

The client is a national retail pharmacy company with 8,500 stores nationwide. The retailer had recently implemented a new loyalty program and wanted to identify customer buying habits and use the data to drive increased sales. 
Success Stories

Technology Portfolio Consolidation Assessment

The second-largest polystyrene producer in the Americas retained RCG to establish the cost and process required to support, manage and maintain its portfolio of custom-developed applications.
Success Stories

Timesheet Tracking System Implementation

This growing asset management business which supports the power generation industry needed to better track their expanding employee base.
Video

Achieve Business at the Speed of Now with a Modern Technology Stack

Establish a modern technology foundation for accelerating your digital initiatives and achieving business at the speed of now.
Video

Adapt Application Lifecycle Management for Digital Business

IT must still produce better applications and deliver them with increased speed to market while we manage total cost of ownership.
Video

Customer Centricity and the New Role of Data in Financial Services

The rapid shift in technology capabilities, especially around big data, and customer expectations require the financial services industry rethink strategies.
Video

App Lifestyle Integration Improves the Mobile Experience

Dameon Bryant discusses how integrating high- and low-trust functionality for App Lifestyle Integration in mobile applications manages security and creates incredible user experiences.
Video

Digital Trends in the Insurance Industry to follow now - Part 1

Charles Sybert breaks down the current digital trends in the insurance industry and helps you to know what steps to take now.
Video

Digital Trends in the Insurance Industry to follow now - Part 2

Charles Sybert shares some cautions to consider in the Insurance digital experience journey.
Video

Drive Business Transformation with Streaming Analytics

Apply streaming data technologies with machine learning and AI algorithms to create a powerful foundation for driving your real-time business decisions.
Video

Engaging Customers with Digital Transformation

The increasing importance of fully understanding the customer and engaging them personally is driving companies to reexamine their existing customer data and make interactions more personal.
Video

Hortonworks Partner: RCG CEO Interview

Rob Simplot, RCG's CEO, was interviewed at the Hadoop Summit about how we apply machine learning and natural language processing to glean insights from the big data environment, solve specific problems and develop actionable plans with predictive analytics.
Video

Implementing a New Claims Platform

RCG collaborates with you to understand your current claims adjudication approach, and we build a capability delivery road map considering the company culture and relationships with other third parties.
Video

Making Your Company Invincible with Customer Experience DNA - CxDNA (Part 1)

Customer Experience DNA - CxDNA - is a framework that will help you organize your thinking about how to think about customer experience management.
Video

Making Your Company Invincible with Customer Experience DNA - CxDNA (Part 2)

Part 2 of Customer Experience DNA - CxDNA - is a framework that will help you organize your thinking about how to think about customer experience management.
Video

The Movement of Risk in Healthcare

Healthcare organizations need to turn data into valuable information almost immediately in the most secure way possible.
Video

Moving to HyperAutomation in Testing

To realize the dream of in-sprint testing - or testing fast enough to truly catch up to the latest release - there is no other way but to automate.
Video

Planning for Insurance Success in 2021

Strategic business outcomes for 2021 are defined and planned
Video

Practicing Digital Transformation

RCG focuses on achieving measurable business outcomes through Customer Engagement, Operations Optimization, and Workforce Enablement.
Video

RCG|enable® Banking Entity Resolution & AML

Banks are under pressure to be compliant and keep investigative costs under control. View the RCG|enable demo of the banking entity resolution & AML.
Video

RCG|enable® Data Framework

View the in-depth demonstration of RCG’s ingestion framework that brings streams of data and files into a wide range of target SQL and NoSQL data stores.
Video

RCG|enable® Loan Portfolio Analytics

The RCG|enable® Loan Portfolio Analytics solution provides a detailed description of a client’s loan portfolio by assessing the characteristics and attributes of the portfolio.
Video

RCG|enable® Modern Healthcare Demo

Shows the use of modern data technologies such as Hadoop, Spark, Kafka, and Hive along with Mobile Apps and Wearables to provide continuous patient monitoring and engagement.
Video

Retail Customer Engagement: Creating a Unified Experience

Retailers need to create a unified experience and engage customers to address the changing customer expectations.
Video

The Unfulfilled Data and Analytics Promises of Business Intelligence

The challenge with BI has been to find a single source of truth and provide data to users so that they can use it as they need to.
Video

TI Technologies is now RCG India

RCG acquired Ti Technologies, an end-to-end IT service provider headquartered in Kochi, India, serving clients in the UK and US.
Innovations

Intelligent Innovation™

It’s time to deliver more valuewith a smarter approach to AI, Advanced Analytics and Cognitive Solutions.
Innovations

RCG|enable® Data Ingestion

RCG|enable® Data Ingestion is a fully integrated, highly scalable, distributed and secure solution for managing, preparing and delivering data from a vast array of sources including social media, mobile devices, smart devices and enterprise systems.
Innovations

RCG|enable® Loan Portfolio Analytics

The RCG|enable® Loan Portfolio Analytics solution provides a detailed description of a client’s loan portfolio by assessing the characteristics and attributes of the portfolio.
Innovations

Visualized Data Management

RCG|enable® Visualized Data Management utilizes the technologies and services for Data Lake platforms that perform the same work in hours to days.

Interested in Learning More?

Accelerate your digital journey to achieve business at the speed of now. Chat with RCG about how we can help you capture business drivers that underpin your strategy and achieve meaningful business outcomes.

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