Operations Optimization

Creating new digital processes, shortening time-to-market, and reducing overall costs are essential parts of realizing digital ambitions

Operations Optimization is Key to Successful Digital Business

While Digital Transformation is all about speed, agility, and innovation, it must be architected correctly at the start — or a pause taken to reassess. This process enables scaling and operating efficiently and facilitates moving on to the next element of the transformation with peace-of-mind that the current operation is performing optimally.

Successfully reaching that destination requires a keen focus on creating greater competitive power, and oftentimes optimizing and modernizing the existing operations is the necessary first step to achieve a digital business.

Continuously Revisit the Transformation

Sometimes the transformation effort itself needs transformation. Often, large efforts reach an inflection point at which they aren’t scaling fast enough, or they are beginning to go a bit off the rails. In these cases, optimizing operations is essential to ensuring the success of the digital transformation process.


“Hyper automation is irreversible and inevitable. Everything that can be automated will be automated. Competitive pressures for efficiency, efficacy and business agility are forcing organizations to address it.”


RCG’s Approach to Operations Optimization

Along with modern data architectures and continuous integration and deployment lifecycles, RCG applies hyper-automation concepts to enable resilient business operations that are poised for success.

Digital Business requires that we move as quickly as possible from data to information to insights to actions. AI, RPA, and Machine Learning allow us to automate processes and augment humans. This leads to higher efficiency and effectiveness in simple and complex tasks, enables higher productivity, and allows human workers to make better informed decisions to grow the business.

  • Finding innovative ways to reduce costs
  • Keeping focused on customer loyalty
  • Adjusting to new consumer behaviors and trends
  • Collaborating and kickstarting more creative thinking and solutions
  • Focusing on data sharing
  • Rethinking, reimagining, and redesigning the customer experience
  • Finding ways to help people and partner in the response
  • Examining and altering digital strategy
  • Better enabling virtual business and work
  • Automating manual processes to create resilience

In the eBook, “5 Steps to Trailblaze your AI Journey, Shorten your Digital Transformation, and Raise your Digital Army to Win,” Dr. Rob Nelson shared these five key actions for achieving hyper-automation.

  1. Understand where you are today with an AI Maturity check
  2. Strategically focus on Automation (RPA+AI)
  3. Establish an automation and digital workforce COE
  4. Raise your digital workforce
  5. Scale and reap rewards