Insurance

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Migrating Legacy Systems to the Cloud

by Charles Sybert –  Customer perception of an insurance company is largely defined by everyday interactions ...

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Transforming Your Core Business Systems without Killing your Business

by Dov Rosenberg –  One of the biggest challenges with digital transformation projects is figuring out ...

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Drive Customer Experience through Digital Transformation

by Candice Abante & Charles Sybert –  Being more customer focused requires digital interaction innovation driving ...

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Implement a Successful Customer Experience Transformation

by Candice Abante & Charles Sybert –  Consumers are constantly connected using app-native technology and expect ...

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Leap Frog from Mainframe to the Cloud

by Charles Sybert –  More than 70% of the Fortune 500 companies continue to run business ...

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Looking Ahead – 2022 Insurance Trends

by Charles Sybert –  During the holiday season, I find it important to take a step ...

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Aspiring to a Zero Back Office for Your Insurance Operations

by Eunice Abarilles and Charles Sybert –  Most people will start their day with a simple ...

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Traits of a Highly Engaged CxDNA Framework for Insurance

by Charles Sybert –  Most people think of the digital interface as the primary Customer Experience ...

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Identity Resolution and Your Unified Insurance Customer Profile

by Darwin Castro –  You hear phrases like “Single view of the customer,” “360-degree customer view,” ...

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