Enabling Faster and Higher Volumes of Software Releases

Categories: Agile DevOps, Cloud Engineering, Digital Engineering, Digital Resources, Financial Services, QA & Testing, Success Stories

Creating Operational Efficiency and Client Value Through Innovation

When you are dealing with a myriad of interconnected internal and external systems, thousands of client organizations and tens of thousands of end points, change is constant. With high growth, constant stream of application releases and a high standard of quality – . significant burden is placed on internal resources.

Desired outcome

A large global financial services firm in the payment processing industry had that very challenge.  The needed to insure high quality in every monthly release, do so in a cost effective manner even with an increase volume of work and insure a constant stream of innovation to keep ahead of their changing and evolving industry.

Impacts

<10%

Variance of actuals against Estimates in the last 5 years.

15%

Year over year efficiency gains

<2%

Average production leakage year on year (Sev 3); 0 on Sev 1 and 2 priority

46%

Increased Automation coverage.

30%

30% Year over year increase on test coverage

75%

Reduction on manual regression test.

Our Solution

RCG Global Services teamed with the client to deploy dual shore Offerings that operated so seamlessly it was hard to tell who the client was and who was the provider.  The team provided: End to End Application Outsourcing from Inception to Maintenance support as well as an enterprise-wide state of the art Functional and On the fly Automated Testing.  To handle the growth we implemented a variety of advanced Testing services combined with the latest emerging technological advances and processes such as: Service Virtualization, Agile SAFE Dev Ops, Test Data Management, Cloud computing, Centralized Real time Regression Testing; On Demand Performance Testing/tuning and Combinatorial testing techniques

Our joint governance process included Software Delivery milestone targets Reporting through a Scorecard, Real time Velocity, On Demand Quality Assurance Dashboard and SLA Metrics containing in depth analysis and identification of potential efficiency gains.