Intelligent Innovation

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Is Customer Data Platform the new “Oil” of Data Management to Drive Customer Experience and Marketing Results?

by Dr. Rob Nelson – I recently wrote about “Winning at Patient and Customer Experience in ...

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Pandemic-Induced Diamonds? Digital Workers don’t catch COVID

by Dr. Rob Nelson – Accelerating Digital Transformation and Driving to a“Zero Back Office” in Healthcare ...

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Aspiring to a Zero Back Office for Your Insurance Operations

by Eunice Abarilles and Charles Sybert –  Most people will start their day with a simple ...

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Winning at Patient and Customer Experience in the world of Healthcare Unchained: Customer xDNA

by Dr. Rob Nelson – Hospitals, Health Systems, and healthcare organizations of all types have been ...

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Traits of a Highly Engaged CxDNA Framework for Insurance

by Charles Sybert –  Most people think of the digital interface as the primary Customer Experience ...

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Conversational A.I. for Customer xDNA and Intelligent Innovation at Scale

by Dr. Rob Nelson – The emergence of the Sentient Enterprise  Artificial Intelligence at Scale Driving ...

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The New Imperative: Incredible Customer Experience – Using Customer xDNA to get there faster

by Dr. Rob Nelson –  By now, most organizations have received “the memo”:  customer experience is ...

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Micro-personalization, Hyper-business and the Red Queen for Financial Services

by Joe Mendel – “Alice looked round her in great surprise. ’Why, I do believe we’ve ...

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Healthcare Unchained in 2021 and beyond: Key Trends and Enablers in the New Frontier

by Dr. Rob Nelson – Healthcare feels like it’s been on the verge of transformation for ...

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