Advanced Technologies

The New Imperative: Incredible Customer Experience – Using Customer xDNA to get there faster

by Dr. Rob Nelson –  By now, most organizations have received “the memo”:  customer experience is ...

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Micro-personalization, Hyper-business and the Red Queen for Financial Services

by Joe Mendel – “Alice looked round her in great surprise. ’Why, I do believe we’ve ...

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Five Steps to a Scalable Mobile Experience

by Joel Pascua – Although user experience may be the key business driver to ensure the ...

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Beyond Zoom: Digital Workforce Enablement after COVID-19

by Scott Chesney – Even as the states move to reopen businesses and restart the economy, ...

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COVID – 19 Change Accelerator

by Charles Sybert – I heard in a zoom meeting the other day, “large companies empower ...

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Is your Brand Reaching your Customers Today? 5 Keys to Profitable Omnichannel Customer Experiences

by Dov Rosenberg – What do Amazon, Geico, Costco, and Ford all have in common? They ...

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Curious Case of the Bank in a Box

by Ameya Paranjape – The economic impact of the COVID – 19 pandemic highlights the need for ...

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Strategic Context: Life Hacks for Health Systems

by Scott Chesney –  RCG recently published a white paper titled “Strategic Context”: Life Hacks for ...

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How technology will enable Financial Services businesses in the era of COVID-19

by Robert Wolverton –  The novel coronavirus and the disease it causes, COVID-19, will change forever ...

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